Pre-Pull Process

Pre-Pull Process
Process:
            The process for pre-pulling windows for customers in W/C.
 
Definitions:
 
Procedure:

1. There are three bins on the wall with the whiteboard marked Today’s Pre-Pulls, Tomorrow’s Pre-Pulls and DNCUS/NDY. When selecting which ticket to grab start with Today’s Pre-Pulls first, if empty then go to Tomorrow’s Pre-Pulls. Write down the customer and the invoice number on the whiteboard on the left side of your name to show what ticket you are pulling.
2. Before pulling the windows, look up the bin location of each window on the computer.
   1. Log into Will Call menu F1.
   2. Check bin information by selecting #4.
   3. Type in the invoice number and update the bin location on the ticket.
3. Windows should be pulled on yellow carts and/or blue carts. If using yellow cart do not pull windows larger than 72 inches wide or 84 inches tall. Windows should never be touching metal. If a yellow cart doesn’t have vinyl around the edges, use square pads. Larger windows should be pulled first and stacked frame to frame. If windows cannot be stacked frame on frame, make sure the windows are padded or the window is binned in a convenient location.
   1. When pulling stock windows place the sticker next to the I.M. code. Make sure you verify that the I.M. code matches what you need.
   2. When pulling patio door frames and vent sticker should be placed on patio door frame.
   3. Flush fin windows should be placed with fin side toward the middle of the cart.
   4. Do not run over objects on the floor as this could cause windows to fall over.
   5. Make sure windows are leaning to prevent them from tipping over. A piece of carboard behind the first window on the cart is needed to provide a lean for the windows.
   6. Cross off bin location after you have pulled the window onto the yellow cart.
   7. Any items too big to pull on yellow cart and/or can’t be pulled on blue cart circle bin location and write NPP (Not Pre-Pulled)
   8. After you have pulled an item from a rack be sure the rack is better than how you found it. Make sure there are good leans, no frame on glass or frame on metal.
4. After windows have been pulled, yellow carts need to be placed in the Pre-Pull Area (PPA) and tagged. The tags are in aisle G next to lockers. Tag all yellow carts that were used and write down on the bottom of the ticket how many carts there are and what the tags are.
   1. Ensure that writing is legible.
   2. If there are more than 5 windows/patio doors that are over 72 inches you can use a blue cart to pull the bigger items. Put blue cart either in PPA if there is room or behind desk in shipping and write on the ticket location of blue cart.   
5. Scan all windows and screens that were pulled using the scanner. From the Scan Menu select 4: W/C SCANS, then 1: PREPULL ORDERS, then enter employee ID and scan windows. Double check scanner to confirm all windows pre pulled match the invoice number, if there is one that doesn’t match the scanner will alert you.
   1. Check for quality of windows ensuring there isn’t damage and to confirm windows were built correctly e.g., if a window has nail fins but ticket says flush fin. If there is a problem, check with the team lead or supervisor.
6. If you step away from your pre-pull, make sure the windows you have pulled are crossed off and the ticket is placed back in the correct bin in case the customer arrives to pick up the order.
7. When every window that can be pulled is pre-pulled and/or items are marked NPP (not pre-pulled) and all carts have been tagged and written down on the ticket, place the invoice in the file under the desk in the appropriate letter file. ALL PURPOSE and THE BROKERAGE are the only customers with their own file. If there is an item that is NDY put the file in the NDY/DNCUS file left of TOMORROW’S PRE-PULLS. If there is an item that is DNCUS and you have spent no more than 15 minutes looking for it, inform your team lead and/or put the ticket in the NDY/DNCUS file.